Billing and Collections Specialist

hace 1 semana

Nanclares de la Oca, Álava, España Siteminder A tiempo completo
About the Billing and Collections Analyst Role

The Billing and Collections Support Team plays a critical role in supporting SiteMinder customers with invoice and payment queries, as well as accounts receivable collections.

Key Responsibilities:
  1. Collections: Timely and effective collection of all debts, maintaining contact with customers to ensure invoices are clear for payment and to achieve cash collection targets set by the Head Office.
  2. Customer Billing Experience: Deliver a positive billing, payment, and collection experience for our customers. Handle customer queries and issues (cases) within agreed service levels and resolve at quality expected by our customers.
  3. Change Management: Support the SiteMinder Sales, Onboarding Success, Service Desk, and Customer Success teams on changes or issues related to accounts, including but not limited to, group pricing changes and complaints.
  4. Processing: Ensure timely processing of customer requests such as cancellation of services.
  5. Systems: Ensure CRM and billing system customer data is kept up to date.
Requirements:
  1. Strong written and oral communication skills in English and German or Italian.
  2. Experience working in collections/billing/support teams.
  3. Adaptable and willing to learn.
  4. A working knowledge of Zuora, Salesforce, Tesorio, or similar systems is advantageous.
  5. Able to work in a close team environment, where ideas are shared, valued, and discussed.
  6. Thrive in a fast-paced, agile, and dynamic environment.
  7. Are helpful, encouraging, and respectful to team members and everyone they interact with.
What We Offer:
  1. Equity packages for you to be a part of the SiteMinder journey.
  2. Hybrid working model (in-office & from home).
  3. Mental health and well-being initiatives.
  4. Generous parental (including secondary) leave policy.
  5. Paid birthday, study, and volunteering leave every year.
  6. Sponsored social clubs, team events, and celebrations.
  7. Employee Resource Groups (ERG) to help you connect and get involved.
  8. Investment in your personal growth offering training for your advancement.

  • Accounts Receivable Specialist

    hace 2 semanas

    Nanclares de la Oca, Álava, España AccorHotel A tiempo completo

    About the RoleWe are seeking an experienced Accounts Receivable Specialist to join our team at AccorHotel. As a key member of our Finance department, you will play a crucial role in ensuring the smooth operation of our hotel's financial systems.Key ResponsibilitiesFinancial OperationsVerify daily revenue journal and reconcile PMS system balances to ensure...

  • Accounts Receivable Specialist

    hace 2 semanas

    Nanclares de la Oca, Álava, España AccorHotel A tiempo completo

    About the RoleWe are seeking an experienced Accounts Receivable Specialist to join our team at AccorHotel. As a key member of our Finance department, you will play a crucial role in ensuring the smooth operation of our hotel's financial systems.Key ResponsibilitiesFinancial OperationsVerify daily revenue journal and reconcile PMS system balances to ensure...

  • Risk Specialist

    hace 2 semanas

    Nanclares de la Oca, Álava, España Teleperformance Spain A tiempo completo

    About the RoleTeleperformance Spain, a leading customer experience management company, is seeking a highly skilled Risk Specialist to join our team. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with navigating the world of payments.Key ResponsibilitiesVerify Merchant...

  • Risk Specialist

    hace 3 semanas

    Nanclares de la Oca, Álava, España Teleperformance Spain A tiempo completo

    About the RoleTeleperformance Spain, a leading customer experience management company, is seeking a highly skilled Risk Specialist to join our team. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with navigating the world of payments.Key ResponsibilitiesVerify Merchant...

  • Customer Support Specialist with Multilingual Expertise

    hace 2 semanas

    Nanclares de la Oca, Álava, España Cpm International A tiempo completo

    About CPM InternationalCPM International is a global company with a presence in over 30 countries, offering multilingual support services tailored to the needs of diverse markets. We focus on delivering exceptional customer service, sales, and technical support solutions to clients worldwide.Our ClientOur client is a leading manufacturer of hygiene, health,...

  • Customer Support Specialist with Multilingual Expertise

    hace 2 semanas

    Nanclares de la Oca, Álava, España Cpm International A tiempo completo

    About CPM InternationalCPM International is a global company with a presence in over 30 countries, offering multilingual support services tailored to the needs of diverse markets. We focus on delivering exceptional customer service, sales, and technical support solutions to clients worldwide.Our ClientOur client is a leading manufacturer of hygiene, health,...

  • Customer Support Specialist

    hace 2 semanas

    Nanclares de la Oca, Álava, España Teleperformance Spain A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Spanish Customer Support Specialist to join our team at Teleperformance Spain. As a key member of our customer experience management team, you will be responsible for providing exceptional support to our clients in a fast-paced and dynamic environment.Key ResponsibilitiesVerification Operations:...

  • Customer Support Specialist

    hace 2 semanas

    Nanclares de la Oca, Álava, España Teleperformance Spain A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Spanish Customer Support Specialist to join our team at Teleperformance Spain. As a key member of our customer experience management team, you will be responsible for providing exceptional support to our clients in a fast-paced and dynamic environment.Key ResponsibilitiesVerification Operations:...

  • Climate Engagement Specialist

    hace 2 semanas

    Nanclares de la Oca, Álava, España Mitiga Solutions A tiempo completo

    About Mitiga SolutionsMitiga Solutions is a pioneering company addressing the profound uncertainty induced by climate change across all levels of society. Our mission is to build resilience against climate physical risks, leveraging cutting-edge science and technology.Job SummaryWe are seeking an experienced Innovation Bid Strategist to join our dynamic...

  • Climate Engagement Specialist

    hace 2 semanas

    Nanclares de la Oca, Álava, España Mitiga Solutions A tiempo completo

    About Mitiga SolutionsMitiga Solutions is a pioneering company addressing the profound uncertainty induced by climate change across all levels of society. Our mission is to build resilience against climate physical risks, leveraging cutting-edge science and technology.Job SummaryWe are seeking an experienced Innovation Bid Strategist to join our dynamic...

  • Talent Acquisition Specialist

    hace 2 semanas

    Nanclares de la Oca, Álava, España Kantox A tiempo completo

    About the RoleThe Talent Acquisition Intern will play a key role in supporting the People Team at Kantox, a leading fintech company. As a dynamic and innovative team, we're seeking a motivated individual to contribute to our mission of bringing top business and tech talent to our organization.Key ResponsibilitiesTA Coordination: Efficiently schedule...

  • Talent Acquisition Specialist

    hace 2 semanas

    Nanclares de la Oca, Álava, España Kantox A tiempo completo

    About the RoleThe Talent Acquisition Intern will play a key role in supporting the People Team at Kantox, a leading fintech company. As a dynamic and innovative team, we're seeking a motivated individual to contribute to our mission of bringing top business and tech talent to our organization.Key ResponsibilitiesTA Coordination: Efficiently schedule...

  • Risk Analyst

    hace 2 semanas

    Nanclares de la Oca, Álava, España Teleperformance Spain A tiempo completo

    About the RoleTeleperformance Spain, a leading customer experience management company, is seeking a highly skilled Risk Specialist to join our team. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with navigating the world of payments.Key ResponsibilitiesMerchant Verification:...

  • Risk Analyst

    hace 3 semanas

    Nanclares de la Oca, Álava, España Teleperformance Spain A tiempo completo

    About the RoleTeleperformance Spain, a leading customer experience management company, is seeking a highly skilled Risk Specialist to join our team. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with navigating the world of payments.Key ResponsibilitiesMerchant Verification:...

  • Reservations Agent

    hace 2 semanas

    Nanclares de la Oca, Álava, España AccorHotel A tiempo completo

    About the RoleWe are seeking an experienced Reservations Agent to join our pre-opening team at SLS Barcelona. As a key member of our revenue management team, you will be responsible for providing exceptional customer service to our guests, advising them on the best options for their needs, and supporting them with any issues they may have.Key...

  • Reservations Agent

    hace 2 semanas

    Nanclares de la Oca, Álava, España AccorHotel A tiempo completo

    About the RoleWe are seeking an experienced Reservations Agent to join our pre-opening team at SLS Barcelona. As a key member of our revenue management team, you will be responsible for providing exceptional customer service to our guests, advising them on the best options for their needs, and supporting them with any issues they may have.Key...

  • Senior Project Manager

    hace 2 semanas

    Nanclares de la Oca, Álava, España Docplanner A tiempo completo

    About DocplannerDocplanner is a leading healthcare technology company that empowers patients and doctors to improve the healthcare experience. With a presence in 13 countries and over 90 million patients trusting us every month, we are committed to making healthcare more human.Job DescriptionWe are seeking a highly skilled Senior Project Manager to join our...

  • Senior Project Manager

    hace 2 semanas

    Nanclares de la Oca, Álava, España Docplanner A tiempo completo

    About DocplannerDocplanner is a leading healthcare technology company that empowers patients and doctors to improve the healthcare experience. With a presence in 13 countries and over 90 million patients trusting us every month, we are committed to making healthcare more human.Job DescriptionWe are seeking a highly skilled Senior Project Manager to join our...

  • German Language Expert

    hace 2 semanas

    Nanclares de la Oca, Álava, España Welocalize A tiempo completo

    About the RoleWe are seeking a highly skilled German Language Expert to join our team at Welocalize. As an AI Model Relevance Specialist, you will play a crucial role in analyzing and improving AI-driven online advertising platforms.Key ResponsibilitiesAnalyze and improve AI-driven online advertising platformsEstablish benchmarks and guidelines for data used...

  • German Language Expert

    hace 2 semanas

    Nanclares de la Oca, Álava, España Welocalize A tiempo completo

    About the RoleWe are seeking a highly skilled German Language Expert to join our team at Welocalize. As an AI Model Relevance Specialist, you will play a crucial role in analyzing and improving AI-driven online advertising platforms.Key ResponsibilitiesAnalyze and improve AI-driven online advertising platformsEstablish benchmarks and guidelines for data used...