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Senior Client Experience Manager

hace 2 meses

Madrid, Madrid, España Louis Vuitton A tiempo completo

About the Role:

Louis Vuitton is seeking a highly motivated professional to work as a Senior Client Advisor, with a passion for creating memorable experiences for our discerning clients. As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every client is treated according to the Louis Vuitton promise.

Key Responsibilities:

  • Be an Exceptional Client Advisor, and role model to the team
  • Proactively support the Team/Store Managers in establishing a Client Centric mindset within the team
  • Right hand of the Managers in terms of store operations (opening/closing, cash reconciliation, repairs, among others)

Requirements:

  • Experience working in a luxury or client-centric retail environment, dealing with a diverse and elevated clientele
  • Motivated to continuously improve personal performance
  • Work well in a team setting
  • Elevated interpersonal skills
  • Curiosity to discover and delight our clients leveraging an incredible Brand heritage
  • A high level of autonomy in terms of store operations (opening/closing store, dealing with client complaints, among others)

Preferred Qualifications:

  • Spanish and English are mandatory; other languages are a plus
  • Experience of at least 5 years in a similar Senior Sales role