Technical Applications Scientist II

hace 3 semanas


Barcelona, Barcelona, España Thermofisher A tiempo completo
Job Title: Technical Applications Scientist II

At Thermo Fisher Scientific, we're committed to enabling our customers to make the world healthier, cleaner, and safer. As a Technical Applications Scientist II, you'll play a critical role in providing remote pre and post-sales technical support to customers and field personnel, as well as relaying customer feedback to the organization.

Responsibilities:
  • Provide technical support for molecular biology product lines and services by answering customer technical inquiries received via telephone or email.
  • Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
  • Accurately record pertinent information from customer contacts in the Customer Relationship Management system.
  • Summarize trends and technology as technical tips, FAQs, and troubleshooting guides.
  • Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
Requirements:
  • Bachelor's degree in molecular biology or a related field.
  • 3+ years of laboratory experience in molecular biology techniques.
  • Experience in cloning, protein expression, and/or gene expression profiling (RNAi, real-time PCR, arrays, etc.) is highly desirable.
  • Proven technical writing capabilities and interpersonal skills.
  • Proven ability to effectively communicate, both orally and in writing, to customers and colleagues.
What We Offer:
  • Comprehensive Total Rewards package, including medical, dental, and vision benefits, paid time off, and participation in an annual incentive program.
  • 401K retirement savings program and tuition reimbursement.
  • Employee referral bonus, employee discount program, and employee assistance program.


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