Technical Applications Scientist II, Protein Expression Specialist

hace 2 semanas

Barcelona, Barcelona, España Thermofisher A tiempo completo

Job Summary

The Technical Applications Scientist II, Protein Expression Specialist is responsible for providing remote pre and post sales technical support of products to customers and field personnel, as well as relaying customer feedback to the organization.

This role is office-based and requires on-site presence in one of our locations: Carlsbad, CA, USA, Grand Island, NY, USA, Eugene OR, Rockford, IL, Budapest, Hungary, or Madrid, Spain.

Responsibilities:

  • Provide technical support for molecular biology product lines and services by answering customer technical inquiries received via telephone or email.
  • Provide customer support on technical issues by applying all available resources, and advance issues or problems when warranted.
  • Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
  • Accurately record pertinent information from customer contacts in the Customer Relationship Management system.
  • Summarize trends and technology as technical tips, FAQs, and troubleshooting guides.
  • Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
  • Present technical updates to colleagues and contribute to department meetings.
  • Participate in additional special team or individual projects.

Minimum Qualifications:

  • Requires a B.S., B.A., or M.S. in molecular biology or a similar field.
  • 3+ years of laboratory experience in molecular biology techniques required.
  • Experience in cloning, protein expression, and/or gene expression profiling (RNAi, real-time PCR, arrays, etc.) is most applicable.
  • Proven technical writing capabilities and interpersonal skills.
  • Proven track record to quickly learn large amounts of new, complex technical information.
  • Proven ability to effectively communicate, both orally and in writing, to customers and colleagues.
  • Ability to effectively manage multiple priorities in a fast-paced environment.
  • Problem-solving ability and digital literacy, including spreadsheet, database, word processing, and Internet applications.

Preferred Qualifications:

  • A PhD or a PhD with post-doctoral experience.
  • Prior experience in customer service.
  • Hands-on experience with CRISPR/Cas9-based genome editing and/or protein expression.
  • Experience in an applied science area (i.e., food and animal health, clinical research, diagnostics, etc.).

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

What Thermo Fisher Scientific Offers to Employees:

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

  • Medical, Dental, & Vision benefits – Effective Day 1.
  • Paid Time Off & Holidays.
  • Participation in Annual Incentive Program.
  • 401K Retirement Savings Program.
  • Tuition Reimbursement – Available after 90 Days
  • Employee Referral Bonus.
  • Employee Discount Program.
  • Employee Assistance Program.
  • Employee Stock Purchase Program.
  • Charitable Gift Matching.
  • Company Paid Parental Leave.
  • Career Advancement Opportunities.

Our Mission is to enable our customers to make the world healthier, cleaner, and safer.

As one team of 125,000+ colleagues, we provide an inclusive culture while sharing a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.

For more information on our benefits, please visit our website.

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