Customer Service Representative in Retail
hace 1 día
We are seeking a highly skilled and motivated Customer Service Representative to join our team in the retail sector. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a high level of customer satisfaction.
Key Responsibilities- Provide support and advice to customers via phone, email, and chat
- Identify issues and provide solutions
- Ensure a high level of customer satisfaction
- Record data in the CRM system
- Provide ad-hoc support
- Be a team player and participate in the success of the team and project
To be successful in this role, you will need to have a native level of German and at least a B1 level of English. You will also need to have knowledge of the value and impact that a good customer experience can create. Additionally, you will need to be an attentive listener, comfortable and skillful at communicating with people, and be energetic, innovative, and working proactively at a fast pace.
What We OfferWe offer a competitive salary, including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month. We also offer reimbursement of your initial flight expenses, airport pick up, yearly two-way flight ticket back to your home country (within the EU), help with paperwork, opening bank account, etc. upon your arrival, private health insurance included from the first day of contract signature, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company, and real career opportunities in different career paths.
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