Swedish Customer Service Representative in Barcelona

hace 23 horas

Málaga, Málaga, España Amspace Recruitment Consultancy A tiempo completo
Customer Service Representative (Swedish-speaking)

Amspace Recruitment Consultancy is seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain. As a key member of our customer support team, you will be responsible for providing top-notch support and solutions to customers in the automotive sector.

Main Responsibilities:
  • Manage customer inquiries via phone, email, and chat, ensuring prompt resolutions.
  • Log contact details and resolve issues within established service level agreements.
  • Stay informed about products and services to provide accurate customer support.
  • Escalate significant issues to a Mentor as needed.
  • Follow all established project processes and procedures.
  • Support team members during absences and participate actively in team meetings.
  • Engage in additional tasks to sustain service performance and customer satisfaction.
Requirements:
  • Native-level Swedish proficiency and fluent English.
  • Minimum of 1 year in customer service; automotive experience preferred.
  • Experience with electric vehicles is advantageous.
  • Familiarity with IT platforms and applications, including Windows and MS Office.
  • Strong listening and problem-solving skills to meet customer needs.
  • Ability to manage and resolve calls independently or escalate as necessary.
  • Commitment of at least 6 months to the role is required.

Why Amspace Recruitment Consultancy?

We are a leading recruitment consultancy that transforms talent acquisition into a strategic advantage. Our team is passionate about helping companies grow and succeed, and we are committed to providing exceptional service to our clients and candidates.

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