Customer Service Representative

hace 4 días


Málaga, Málaga, España Minacs A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused Customer Representative to join our team in Malaga. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer satisfaction targets.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone and email
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with internal teams to ensure seamless customer service delivery
  • Meet or exceed customer satisfaction targets and performance metrics
  • Participate in ongoing training and development to enhance customer service skills and knowledge
Requirements
  • Secondary school diploma or equivalent
  • Proficient or bilingual level of Swedish and advanced level of English
  • Excellent communication, written, and listening skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
What We Offer
  • Full-time permanent contract with 39 hours/week
  • Competitive salary and bonus structure
  • Central location in Malaga with easy access to public transportation
  • Opportunities for career growth and professional development
  • Free training and development programs


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