Cx Director, Europe

hace 2 semanas

Madrid, Madrid, España Rentokil A tiempo completo

Job Summary

We are seeking a highly experienced and strategic Customer Experience Director to lead our European region. As the senior CX leader, you will be responsible for setting and implementing the CX strategy across the region, focusing on improving customer satisfaction, retention, and commercial performance.

Key Responsibilities

  • Develop and implement a comprehensive CX strategy for the European region, aligned with the company's overall vision and goals.
  • Lead cross-functional teams to design and deliver customer-centric solutions, ensuring seamless customer experiences across all touchpoints.
  • Collaborate with market leaders to set and achieve annual business plans that enhance customer experiences and drive business growth.
  • Develop and maintain a deep understanding of customer needs, preferences, and pain points, using data and insights to inform CX decisions.
  • Build and maintain strong relationships with suppliers, ensuring they align with the CX strategy and deliver high-quality solutions.
  • Measure and report on CX Key Performance Indicators (KPIs), including Net Promoter Score (NPS) and Customer Satisfaction (C-SAT) metrics.
  • Stay up-to-date with industry trends, best practices, and emerging technologies, applying this knowledge to drive CX innovation and improvement.

About Us

Rentokil is a leading international company with a strong presence in the European market. We are committed to delivering exceptional customer experiences and driving business growth through innovative solutions and strategic partnerships.

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