Technical Support Specialist
hace 3 semanas
We are seeking a highly skilled Technical Support Specialist to join our Priority Team at Acronis. As a key member of our team, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities- Provide technical assistance to customers via various communication channels, including phone, email, and chat.
- Analyze and troubleshoot complex technical issues, working closely with our engineering teams to resolve problems.
- Develop and maintain knowledge base articles, best practice guides, and other documentation to support our customers.
- Collaborate with our product and engineering teams to identify and resolve technical issues.
- Provide technical guidance and support to junior team members, helping them to develop their skills and expertise.
- Fluent German and English language skills, with the ability to communicate complex technical information effectively.
- 2+ years of experience in a technical support role, with a strong understanding of software, networking, and hardware environments.
- Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Strong communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
- Ability to work in a fast-paced environment, with a strong attention to detail and ability to meet deadlines.
Acronis is a global leader in cyber protection, providing innovative solutions to help businesses and individuals protect their data and stay secure in a rapidly changing world. Our team is passionate about making a positive impact on the lives of our customers and the communities we serve. We are committed to creating a culture of mutual trust, respect, and collaboration, where every team member has the opportunity to grow and succeed.
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Madrid, Madrid, España Acronis A tiempo completo{"title": "Technical Support Specialist", "content": "Job SummaryAcronis is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving technical issues and providing exceptional customer service to our clients.Key ResponsibilitiesInvestigate and resolve technical issues...
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Madrid, Madrid, España Acronis A tiempo completo{"title": "Technical Support Specialist", "content": "Job SummaryAcronis is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving technical issues and providing exceptional customer service to our clients.Key ResponsibilitiesInvestigate and resolve technical issues...
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