Amazon Seller Support Associate
hace 4 semanas
This is a unique opportunity to join Amazon Spain Services, S.L. as a Seller Support Associate, working with English and Spanish language skills. As a key member of our team, you will be responsible for providing exceptional support to our sellers, ensuring their success on our platform.
Key Responsibilities- Provide prompt and efficient service to Amazon vendors and merchants, including the appropriate escalation of vendors' issues.
- Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
- Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
- Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels, including improvement suggestions.
- Liaise with other departments, such as Customer Service, Merchant Investigations, or Payments teams, as required to resolve vendors' issues and questions.
- Must have a home work area that is free of distractions.
- Must not be providing dependent care during hours of scheduled work.
- Must have (or be able to obtain) high-speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start).
- Must have a separate means of communication in case of emergency and/or system issues (Example: personal cell phone or landline).
- Must be willing to adhere and uphold Amazon's policy on confidentiality.
- Experience within a customer service environment preferred.
- Desire to expand skills into new areas.
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Ability to embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
- Demonstrate effective communication, composure, and professional attitude.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Gender Identity / Sexual Orientation. Amazon is committed to a diverse and inclusive workplace. We believe passionately that employing a diverse workforce is central to our success. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.
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