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Liferay Account Manager in Spain
hace 2 meses
We are seeking a highly skilled Liferay Account Manager to join our team at Javahispano. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our clients in Spain.
Key Responsibilities- Customer Advocacy: Serve as the primary point-of-contact for our clients, communicating their needs and requirements to ensure their satisfaction with our Liferay subscription.
- Issue Resolution: Resolve issues related to our support or services, identifying customer needs and bringing in the appropriate resources to find a resolution.
- Feature Requests: Assist in communicating new feature requests or product improvements from customers to our Product Management team.
- Business Development: Identify opportunities to expand Liferay's use and application in an organization and work with sales representatives to close such opportunities.
- Client Management: Use your intuitive skills to discern high-potential clients and apply the right mix of complementary and paid-for services to keep our customers happy.
- 4 years of experience in the enterprise software industry, with at least two years of experience in a customer-facing role.
- An Engineering Degree from a four-year university program or equivalent with deep technical background.
- Strong interpersonal skills and strong written and oral communication skills.
- Ability to understand business requirements communicated by customers and put them in writing.
- Ability to translate the language and needs of business people into technical solutions at a high level.
- Understanding of the industry dynamics present among customers, especially Open Source business.
- Well knowledge of Liferay Product and other portal platforms.
- General understanding of the requirements definition process, including wireframes, specifications, and use cases.
- Fluent in Spanish and English, written and spoken. Additional languages such as Portuguese or French will be highly valued.
- Team building skills.
- Salary package according to qualification and experience.
- Opportunities to take responsibility and grow professionally.
- Ability to work in an international context.
- A positive and pleasant work environment.
- Working at a successful company with strong growth.
