Customer Experience Ambassador

hace 5 días

Barcelona, Barcelona, España Grand Hyatt Barcelona A tiempo completo

About the Role

We are seeking a highly skilled and enthusiastic Customer Experience Ambassador to join our team at Grand Hyatt Barcelona. As a key member of our front-of-house team, you will be responsible for ensuring a seamless and world-class experience for all visitors to our center.

Key Responsibilities

  • Coordinate and assist with guest arrivals and departures, ensuring a warm and welcoming experience for all guests.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Work closely with the reservations team to ensure accurate and efficient processing of guest reservations and requests.
  • Collaborate with other departments to ensure a cohesive and seamless guest experience.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
  • Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound judgments.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Fluency in English, with the ability to communicate effectively with guests and colleagues.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a world-class hotel brand and be part of a dynamic and supportive team.
  • Professional development and training opportunities to help you grow and succeed in your career.

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