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Customer Service Representative DACH
hace 2 meses
About Agilent
Agilent is a leading life science, diagnostic, and applied market laboratory company that provides instruments, services, consumables, applications, and expertise to customers worldwide.
We enable our customers to gain the answers and insights they seek, so they can improve the world around them.
Our Team
Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact.
Job Summary
We are seeking a highly skilled and multilingual Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer support to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities
- Customer Support
- Process formal quotes and orders with accuracy and responsiveness.
- Interface with sales and customers to provide accurate information, solve problems, and serve in various pre-sales and post-sales functions.
- Serve as a liaison between customers and internal organizations to resolve customer inquiries.
- Process Management
- Manage and coordinate the end-to-end customer experience by applying broad knowledge of customer situations, company processes, and compliance requirements.
- Identify and communicate process improvement opportunities to management.
- Administrative Duties
- Perform routine administrative customer service duties using prescribed procedures.
Requirements
- Language Skills
- Excellent written and verbal communication in English and Native German.
- Technical Skills
- Strong computer and systems skills, including accurate data entry.
- MS Office experience with emphasis on Excel. SAP / CRM experience preferred.
- Soft Skills
- Time management, multitasking, and effective prioritization in a fast-paced environment.
- Demonstrated customer service focus.
- Strong problem-solving skills.
- Ability to work cohesively with diverse teams and communicate.
- Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
What We Offer
- Competitive Compensation
- Competitive compensation and benefits package.
- Career Development
- Career development opportunities in an international company.
- Work Environment
- A role among passionate colleagues, in a growth-oriented and inclusive environment.
Agilent is an Equal Opportunity Employer
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
