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Managed Services Engineer
hace 2 meses
**Job Summary**
Ntt is seeking a highly skilled Managed Services Engineer to join our team. As a key member of our IT infrastructure team, you will be responsible for providing exceptional service to our clients by ensuring the smooth operation of their IT systems.
**Key Responsibilities:**
- Monitor client infrastructure and solutions to identify potential issues before they occur.
- Investigate and resolve technical incidents and problems in a timely and efficient manner.
- Provide first-line support for standard and low-complexity incidents and service requests.
- Execute approved maintenance activities, including patching and configuration changes.
- Follow established procedures for shift changes to ensure seamless service continuity.
- Report and escalate incidents as necessary to ensure timely resolution.
- Proactively identify opportunities for work optimization and process improvement.
**Requirements:**
- Ability to communicate effectively with clients and colleagues across different cultures and social groups.
- Strong problem-solving and analytical skills to identify and resolve technical issues.
- Excellent time management and organizational skills to prioritize tasks and meet deadlines.
- Ability to work well in a pressurized environment and adapt to changing circumstances.
- Strong customer service skills to provide exceptional support to clients.
**What We Offer:**
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
