Security Managed Services Engineer

hace 2 días

Santiago de Compostela, La Coruña, España Ntt A tiempo completo
Job Title: Security Managed Services Engineer

At NTT DATA, we're pushing the boundaries of what's possible in the world of technology. As a Security Managed Services Engineer, you'll play a crucial role in ensuring our clients' security infrastructures and systems remain operational.

Key Responsibilities:
  • Proactively monitor work queues to identify and resolve incidents and requests in a timely manner.
  • Perform operational tasks to update tickets with resolution tasks performed and identify, investigate, and analyze issues and errors prior to or when they occur.
  • Provide second-level support to incidents, requests, and identify the root cause of incidents and problems.
  • Communicate with other teams and clients for extended support and execute changes with clear identification of risks and mitigation plans.
  • Follow the shift handover process and escalate tickets to seek the right focus from CoE and other teams if needed.
What You'll Be Doing:

You'll work closely with automation teams to optimize effort and automate routine tasks. You'll also identify problems and errors before they impact a client's service and provide assistance to L1 Security Engineers for better initial triage or troubleshooting.

As a Security Managed Services Engineer, you'll contribute to the change management process by logging all change requests with complete details and ensure all changes are carried out with proper change approvals.

You'll plan and execute approved maintenance activities, audit and analyze incident and request tickets for quality, and recommend improvements with updates to knowledge articles.

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