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International Order Entry Specialist

hace 2 meses


Las Rozas, Madrid, España Johnson Controls International A tiempo completo

**Job Summary**

Johnson Controls International is seeking a highly skilled and detail-oriented Contract Administrator to join our dynamic team in Bratislava, Slovakia. As a key member of our team, you will play a vital role in ensuring that our customers receive a first-class service experience.

**Key Responsibilities**

  • Manage and process orders, ensuring timely and accurate completion.
  • Review and manage contracts data in our ERP system, ensuring compliance with company policies.
  • Process data for new orders and order modifications, creating billing invoices and credit notes as needed.
  • Prepare and send indexation renewal letters to customers, requesting guarantees for placed orders.
  • Complete commercial correspondence and support project managers with order-related matters.
  • Communicate verbally and in writing in Dutch and English, serving as the first point of contact for contractual questions from our customers.
  • Check contracts and approvals in our CRM tool, supporting dispute resolution and maintaining master data of our customers.
  • Communicate proactively with clients, running calculations for customer offers.

**Requirements**

  • Fluency in Dutch and English.
  • Excellent verbal and written communication skills.
  • Ability to effectively communicate with internal and external customers.
  • Excellent proficiency with MS Office suite.
  • Effective time management, in order to meet deadlines.
  • A positive attitude and ability to provide excellent customer service.
  • Ability to work independently and to carry out assignments to completion.
  • A team player who enjoys working in a team environment.

**Preferred Qualifications**

  • Previous experience in finance, customer service, order to cash, quote to cash, accounts receivable, billings, disputes, collections, contract administration, or legal-related work.
  • High proficiency with MS Excel.

**What We Offer**

  • A competitive salary and company benefits.
  • A €3000 sign-on bonus.
  • Financial support towards the cost of housing (for those relocating to Slovakia).