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Client Application Support Specialist
hace 2 meses
Global Payments, Inc. is seeking a skilled Client Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their payment solutions are running smoothly and efficiently.
Key Responsibilities- Respond to client inquiries and resolve technical issues related to point of service (POS) products, including dial-up card swipe terminals.
- Utilize established documentation and processes to provide standardized responses and resolve customer issues.
- Enter required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
- Typically Minimum 2 Years Relevant Experience
- Previous customer service experience
- Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes.
- Basic computer skills and ability to develop basic payments industry knowledge.
- Basic ability to research issues and resolve customer inquiries.
