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Technical Support Specialist
hace 2 meses
At Global Payments, Inc., we empower millions of people to move money between buyers and sellers using our innovative payment solutions. Our team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve success with confidence.
As a Technical Support Representative, you will play a vital role in delivering exceptional customer service and resolving technical issues related to our payment solutions. Your expertise will help clients navigate our products and services, ensuring a seamless experience.
Key Responsibilities:
- Respond to technical customer service requests, inquiries, and problems via various channels.
- Utilize databases to select the best processing method and explain solutions to clients.
- Maintain accurate records of all inquiries and problems handled.
What We're Looking For:
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
Desired Skills and Capabilities:
- Basic computer skills
- Ability to develop basic payments industry knowledge
- Basic ability to research issues and resolve customer inquiries
Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.