Agency Operator
hace 2 semanas
At Empresa reconocida, we are seeking a highly skilled Agency Operator to join our team in Barcelona, Spain. As an Agency Operator, you will play a critical role in providing exceptional service to our marine clients, ensuring the safe and smooth turnaround of vessels within the jurisdiction of the ports.
Key Responsibilities:
- Manage pre-arrival documentation processes between vessels, ports, and government authorities.
- Book port services for vessel berthing and sailing, arranging pilots, towage, lines, and other necessary services.
- Keep clients and stakeholders informed about berthing and sailing prospects and real-time progress reports.
- Coordinate husbandry services for vessels, including crew changes, technicians, ship visitors, spares, provisions, cash to master, bunkers, and fresh water.
- Provide excellent ships agency services to all clients.
- Ensure a smooth and quick turnaround of vessels, with all items and requirements promptly ordered and confirmed.
- Board vessels as required.
- Liaise with clients and port services on a daily basis.
- Attend regular meetings with ports, terminals, and suppliers.
- Ensure accurate and timely issuance of shipping documentation.
- Maintain data integrity for vessel files and record all subsequent information into internal systems.
- Ensure compliance with ISS LRQA and customer-specific standards.
- Meet procedural Key Performance Indicators (KPIs).
- Follow internal and external procedures to ensure compliance with ISS standards, customer standards, and legal requirements.
- Suggest improvements to existing processes and create new processes to ensure operational effectiveness.
HSSE Requirements:
- Comply with all Health & Safety policies.
- Assess HSSE risk and implement risk controls within the area of responsibility.
- Report all accidents, incidents, and near misses.
- Take action to ensure the HSSE of job holders and other affected persons.
- Ensure full compliance with the ISS HSSE Management System.
- Carry out other duties as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures.
Requirements:
- 1-2 years of experience working with port agencies.
- Good communication skills, oral and written.
- Experience in implementing and optimizing shipping deliverables.
- Willingness to travel to ports across the region.
- Driver's License.
- Use of software and reporting tools.
- Knowledge of customs and immigration procedures.
- Good to have extra language skills.
Why Choose Empresa reconocida? We believe in building a diverse and high-performing workforce that works together to provide exceptional service to our clients.
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