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Customer Optimization

hace 2 meses

Madrid Centro, Madrid, España Mygwork A tiempo completo
About the Role

We are seeking a highly skilled Customer Optimization & Acceleration Specialist II to join our team at Mygwork. As a key member of our organization, you will play a pivotal role in driving IT transformation for fast-growing companies.

Key Responsibilities
  • Serve as a trusted advisor throughout the customer lifecycle, with expertise on the cost and commercial aspects of cloud services.
  • Empower clients with cloud tools for effective cloud and IT spend management, assessing reporting needs, establishing KPIs, and managing strategic requests to ensure continuous progress in customer transformation.
  • Drive measurable financial success and help unlock the full potential of the cloud.
  • Actively share insights and best practices with the wider team, so that others can learn from your customer engagements.
  • Work closely with the wider AWS stakeholder teams to include account managers, sales leaders, and solution architects during daily interactions and through reporting mechanisms.
A Day in the Life

As a Customer Optimization & Acceleration Specialist II, every day brings new opportunities to help customers succeed as part of a collaborative team. You will start your day arriving at the office, eager to learn from your experienced colleagues and brainstorm ideas together. Diving into cloud usage data and cost analytics tools, you will identify optimization opportunities, drawing on your team's expertise to uncover hidden savings for the customer.

About the Team

About Mygwork, an inclusive employer and a member of the LGBTQ+ business community. We value diverse experiences and encourage candidates to apply, even if they do not meet all of the preferred qualifications and skills listed in the job description.

Why Join Us

Mygwork is a leading platform for the LGBTQ+ business community, and we are committed to creating a workplace that is inclusive and supportive of all employees. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a comprehensive benefits package.

Requirements
  • Bachelor's degree in business, computer science, or a related field or equivalent experience.
  • Experience in the technology or cloud services industry, preferably in a customer-facing role, such as account management, business development, or customer success.
  • Experience leading and managing multiple strategic projects and initiatives simultaneously and working across a wide variety of internal and external customers.
  • French language skills - speaking and writing.
Preferred Qualifications
  • Demonstrated ability to work collaboratively with cross-functional teams, including sales, marketing, and technical teams.
  • Familiarity with industry best practices and trends in cloud optimization and IT spend management.
  • Proven track record of driving financial success for enterprise-level customers through cloud optimization initiatives: cloud cost management, cloud financial management, and IT spend optimization.