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Customer Service Representative with French Language Skills
hace 2 meses
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our ClientWithings is a premium developer of digital health and wellness smart devices, delivering a premium level of customer experience to their customers. We combine the latest technology with health matters, designing, manufacturing, and distributing products that empower people to make informed decisions about their health.
Job DescriptionWe are seeking a skilled Customer Service Agent with French language skills to join our team. As a Customer Service Agent, you will be responsible for solving complex technical enquiries for all products within Withings' range, providing support and assistance with connected products, troubleshooting, and reporting. You will also process client requests in accordance with company processes and guidelines across all product ranges, ensuring superior levels of quality and strict adherence to governing laws.
Requirements- Experience in the customer service industry and ideally a contact centre environment.
- A fluent level of French (spoken and written).
- A high level of English.
- Well-organised and able to prioritise your workload.
- A natural team player.
- Passionate about giving and receiving fantastic customer service.
- Temporary contract (3-month).
- Full-time (39 hours/week).
- Hybrid work model: 3 to 4 days a week to the office planned in advance.
- Training: 2 weeks of fully office-based training from Monday to Friday from 9:00 am to 6:00 pm.
- Office location: Barcelona (La Sagrera).
- Best-in-class people engagement activities and programs.
- Ongoing training and development.
- Employee Assistance Program.
- Employee Benefits Club.
- Option to sign-up for Discounted Private Health Insurance.
