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Head of Operations Manager
hace 2 meses
We are a fast-growing professional management service for the hospitality sector. Our mission is to become the market leader in boutique hospitality for the Canary Islands and beyond.
Job SummaryThe Head of Operations will play a key role in the success of the business, overseeing a team of dedicated housekeepers and maintenance staff to manage the daily operations for all of AirNest's properties.
Key Responsibilities- Leadership & Management: Lead, motivate, and develop a team of approximately 7 employees across departments including Housekeeping, Front Desk, and Maintenance.
- Operational Excellence: Ensure the seamless operation of hotel, villa, and apartment functions across a portfolio of 93 listings, maintaining the highest standards of service and hospitality.
- Financial Performance: Drive operating profit through efficient cost management and budget oversight for each property.
- Guest Experience: Uphold a commitment to exceptional guest experiences, ensuring high levels of satisfaction and repeat business.
- Innovation & Improvement: Continuously seek ways to improve operations and enhance the guest experience by monitoring guest satisfaction KPIs and suggesting actionable improvements.
- Partnership Management: Manage relationships with external partners including laundry, cleaning, and maintenance services to ensure quality and reliability.
- Experience: Senior Operations role experience within the hospitality industry, ideally in a boutique or luxury hotel environment.
- Leadership: Strong track record in hiring, managing, and developing a team.
- Customer Service: Exceptional customer service skills with a deep commitment to delivering outstanding guest experiences.
- Communication: Excellent interpersonal and communication skills in both Spanish and English.
- Technical Skills: Proficiency in reservation software (PMS) and basic computer skills.
- Compliance & Diligence: Strong operational mindset to ensure compliance with Health and Safety regulations and adherence to Standard Operating Procedures.
- Financial Acumen: Solid understanding of financial management, including budgeting and reporting.
- Innovation: Ability to drive continuous innovation and improvement within the operation.
We believe in a people-first approach to hospitality, prioritizing the well-being and growth of our team to deliver exceptional service to our guests.
Why Join Us?You'll join a close-knit, passionate team dedicated to redefining boutique hospitality in the Canary Islands and beyond. As part of our innovative and fast-growing company, you'll have the opportunity to lead and inspire a diverse team, drive operational excellence, and contribute to creating exceptional guest experiences.
