Travel Sales Consultant
hace 1 mes
About Luxury Escapes
Luxury Escapes is a leading provider of high-end travel experiences, dedicated to delivering exceptional customer service and unparalleled luxury holidays.
Job Summary
We are seeking a highly motivated and experienced Travel Sales Consultant to join our growing European operation. As a key member of our sales team, you will be responsible for managing sales activity and delivering an outstanding customer experience for our discerning member base.
Key Responsibilities
- Respond to and make sales inquiries by phone, electronically, or in person, providing exceptional customer service and building strong relationships with our members.
- Answer simultaneous customer enquiries promptly, competently, and professionally, ensuring that all queries are resolved to the highest standard.
- Offer expert advice and recommendations on our luxury holiday packages, ensuring that our members receive the best possible experience.
- Provide our members with full package upgrade options, ensuring that their luxury holiday exceeds their expectations.
- Ensure daily prompt follow-up and ownership of customer sales enquiries, ensuring that all sales opportunities are maximized.
- Display initiative in customer solutions and team engagement, driving sales growth and customer satisfaction.
- Resolve customer complaints where applicable and within specified time frames, ensuring that our members receive the highest level of service.
Requirements
- Personable, approachable, and professional, with a passion for delivering exceptional customer service.
- Background in phone-based sales, with experience in the travel industry highly regarded.
- Used to dealing with Key Performance Indicators (KPIs) and thriving in a competitive environment.
- Flexible with your availability, with a willingness to work weekends and evenings.
- Exceptional verbal and written communication skills, with a keen eye for detail and a passion for customer sales.
- Driven to succeed, with a desire to achieve sales targets and exceed customer expectations.
- Ability to work in a fast-paced environment, with a strong focus on teamwork and collaboration.
What We Offer
- Exceptional earning potential with uncapped commissions.
- Flexible hours and weekend work.
- Fun and flexible working environment.
- Opportunity to be part of our growth story in Europe.
- Great benefits, including birthday leave, familiarization trips, and discounted luxury travel for you and your family and friends.
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