Residence Manager
hace 2 semanas
Job Summary
Colonies is seeking a highly skilled Residence Manager to oversee the daily operations of our new residence in Madrid. As a key member of our team, you will be responsible for ensuring the highest level of tenant satisfaction and residence performance.
Key Responsibilities
- Pre-Opening / Opening
- Collaborate with the project manager to prepare and execute the soft opening of the residence.
- Develop operational tools for managing the residence, including operational guides and tenant tools.
- Initiate maintenance and operational contracts with external partners.
- Support the monitoring and resolution of any outstanding issues.
- Sales
- Support the rental of rooms in coordination with the central Sales team.
- Maintain connections with key local partners, such as schools and universities, to promote rentals.
- Proactively suggest initiatives to promote rentals and independently manage organized visits.
- Tenant Management / Experience
- Monitor operational expenses and optimize operational costs while maintaining a high standard of quality.
- Manage tenant relations, including communicating with tenants and responding to their requests.
- Manage tenant inventories and security deposits, as well as handle tenant leases and related components.
- Analyze feedback from the satisfaction survey and prepare an action plan to improve the tenant experience.
Requirements
The ideal candidate will have a strong background in property management and a proven track record of delivering high levels of tenant satisfaction. They will be highly organized, able to work independently, and have excellent communication and problem-solving skills.
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