Residence Administrator

hace 4 semanas


Madrid, Madrid, España Nido Living A tiempo completo

Overview:

Nido Principe Pio is seeking three dedicated and personable Administrators to join our vibrant student residence in Madrid, Spain. In this role, you will serve as the primary point of contact for residents and visitors, ensuring a warm welcome and addressing any inquiries they may have.

Key Responsibilities:

Operational Duties:

  • Foster a 'residents first' ethos, ensuring their needs and expectations are consistently met.
  • Oversee the management of the office environment.
  • Maintain high customer service standards within the residence team, adhering to established service level agreements.
  • Collaborate with the Marketing and Sales teams to support the promotion and occupancy of the residence.
  • Handle resident complaints and breaches of conduct, gathering necessary evidence and preparing written outcomes for escalation when needed.
  • Coordinate room cleaning schedules and manage reactive maintenance requests.
  • Assist in the management of the property management system, ensuring accurate data entry by the team.
  • Provide out-of-hours support as necessary to address any urgent issues.
  • Achieve customer satisfaction targets.
  • Supervise maintenance operations, ensuring both planned and reactive tasks are completed efficiently.
  • Oversee housekeeping activities to maintain a presentable environment.
  • Implement and enforce Nido Standard Operating Procedures among staff and residents.
  • Work with the central team and Resident Ambassadors to organize engaging events for residents.

Compliance Responsibilities:

  • Ensure adherence to health and safety regulations, providing staff training on evolving responsibilities and legislation.
  • Maintain compliance with all agreements and contracts related to residents, suppliers, and stakeholders.
  • Establish reporting structures to monitor incidents and behaviors that could harm Nido's reputation, initiating corrective actions as necessary.
  • Manage university partnership contracts, ensuring compliance with service level agreements.

Financial Duties:

  • Assist the General Manager and Head of Operations with budget oversight and occupancy commitments.
  • Support the implementation of cost management strategies and revenue-enhancing initiatives.
  • Provide accurate and timely financial reporting on a weekly and monthly basis.
  • Ensure prompt collection of dues from residents and effectively manage outstanding debts.
  • Assist in reconciling accounts with bank statements.

Candidate Profile:

  • Exceptional written and verbal communication abilities.
  • Strong organizational and prioritization skills.
  • Meticulous attention to detail.
  • Enthusiastic and positive demeanor.
  • Commitment to fostering a customer-centric atmosphere for residents.
  • Professional and approachable attitude.
  • Adaptable and flexible in various situations.
  • Proactive and capable of working independently.
  • Able to thrive in a fast-paced environment.
  • Excellent relationship-building skills with customers.

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