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Spa Operations Manager

hace 2 meses

Cádiz, Cádiz, España Accor A tiempo completo
Job Title: Spa Operations Manager

Company Description: Fairmont La Hacienda is a luxurious 5-star resort located on the San Roque coast in southern Spain. Our resort offers guests a unique and exclusive experience with breathtaking sea views, luxurious amenities, and world-class services.

Job Summary:

We are seeking a highly skilled and experienced Spa Operations Manager to lead our spa, salon, fitness center, swimming pool, and wellness operations. The successful candidate will be responsible for optimizing guest satisfaction, productivity, and expense controls while capitalizing on revenue opportunities.

Key Responsibilities:
  • Develop and implement annual budgets and short to long-range strategic plans for the operation of the spa, salon, and recreation.
  • Ensure all areas operate cost-effectively and efficiently, reviewing expenditures to ensure they are kept within operating budgets.
  • Review daily productivity and measure spa actual performance to budget, generating monthly facility productivity reports.
  • Assist in the development of standard operating procedures and policies relating to safety and emergency procedures, ensuring all team members have a complete understanding and adherence to the policies.
  • Meet with group meeting planners to showcase spa and salon facilities and programs, promoting and selling customized spa and salon programs to groups as required.
  • Provide professional delivery of all information via emails, telephone, and in-person to all potential spa guests, working with the Marketing and Communications department regarding all aspects of spa promotions.
  • Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions, and sales techniques.
  • Monitor scheduling of all services and special programming, establishing professional business relationships with all vendors.
  • Prepare detailed induction programs for new employees, developing, conducting, and maintaining all staff training programs for team members, focusing on their development needs and providing them with new skills to meet the changing needs of the business.
  • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues, and provide a regular forum for department communication.
Qualifications:
  • Minimum 10 years of experience in luxury resorts.
  • Oral and written fluency in Spanish and English.
  • Ability to thrive in large-scale operations and high-volume environments.