Director of Spa Operations

hace 3 semanas


Cádiz, Cádiz, España Accorhotel A tiempo completo
Job Summary:

As the Director of Spa Operations, you will be responsible for leading the spa, salon, fitness center, swimming pool, and wellness operations of the resort to optimize guest satisfaction. You will oversee productivity and expense controls, capitalize on revenue opportunities, and develop annual budgets and strategic plans for the operation of the spa, salon, and recreation. You will ensure all areas operate cost-effectively and efficiently, review expenditures, and generate monthly facility productivity reports. You will also develop and maintain standard operating procedures and policies, and provide professional delivery of information to potential spa guests. Additionally, you will work with the Marketing and Communications department to implement marketing plans and public relations programs, and maintain thorough knowledge of competitors. You will establish professional business relationships with vendors, prepare induction programs for new employees, and develop, conduct, and maintain staff training programs. You will also conduct monthly departmental meetings to provide information, obtain feedback, and rectify operational issues.

Key Responsibilities:

Lead the spa, salon, fitness center, swimming pool, and wellness operations to optimize guest satisfaction
Oversee productivity and expense controls, and capitalize on revenue opportunities
Develop annual budgets and strategic plans for the operation of the spa, salon, and recreation
Ensure all areas operate cost-effectively and efficiently, and review expenditures
Generate monthly facility productivity reports
Develop and maintain standard operating procedures and policies
Provide professional delivery of information to potential spa guests
Work with the Marketing and Communications department to implement marketing plans and public relations programs
Maintain thorough knowledge of competitors
Establish professional business relationships with vendors
Prepare induction programs for new employees
Develop, conduct, and maintain staff training programs
Conduct monthly departmental meetings to provide information, obtain feedback, and rectify operational issues

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Ability to lead and manage a team
Strong communication and interpersonal skills
Ability to analyze data and make informed decisions
Knowledge of spa and wellness operations
Ability to develop and maintain standard operating procedures and policies
Ability to work with vendors and establish professional business relationships
Ability to prepare induction programs for new employees
Ability to develop, conduct, and maintain staff training programs
Ability to conduct monthly departmental meetings to provide information, obtain feedback, and rectify operational issues
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