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Customer Support Specialist with Multilingual Expertise
hace 2 meses
About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support services tailored to the needs of diverse markets. We focus on delivering exceptional customer service, sales, and technical support solutions to clients worldwide.
Our Client
Our client is a leading manufacturer of hygiene, health, and nutrition products, trusted by consumers globally for generations. As a Customer Support Agent, you will play a crucial role in handling customer inquiries and resolving issues in a timely and professional manner.
Our Values
We are passionate about delivering outstanding customer service, proactive in problem-solving, and committed to achieving excellence through teamwork. We strive to create a positive and inclusive work environment that empowers our employees to grow and succeed.
Key Responsibilities
- Provide exceptional customer service to consumers via various channels, including telephone, email, chat, and social media
- Analyze customer problems and offer personalized solutions
- Develop a deep understanding of our client's products and services
- Embody our company values and act as a brand ambassador
Requirements
To succeed in this role, you will need:
- A fluent level of German with exceptional grammar and spelling skills
- A high level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
Benefits
We offer a comprehensive benefits package, including:
- A competitive salary
- Top performance incentives
- A bonus structure with opportunities for growth
- A hybrid work model with a balance of office and remote work
- Ongoing training and development opportunities
- A range of employee benefits and perks
