Service Delivery Manager
hace 2 días
As a Service Manager at Pagonxt Getnet, you will play a crucial role in implementing our strategy across all services for a defined Client, managed by our CSO team.
Key Responsibilities:- Introduction to Service: Understand the business service to be provided to our client, including functional knowledge, technical pieces, and interfaces.
- Service Review: Capture relevant events (SLAs delivery, incidents, changes, and service openings) to build and analyze periodic reports and assist our CSO team in communicating with the final client and defining improvement plans.
- Escalation Point: Act as an escalation point between IT Ops, CSO, and the final client as required.
- Experience: +5 years of experience in service management, with a proven track record in relationship management, incident triage, impact assessment, tech team coordination, escalation comms, and contract/SOA definition and management.
- Skills: Excellent team player, influencing others, well-structured and organized, ability to prioritize and focus on key issues, proactivity, and drive for continuous improvement.
- Education: Systems or Computing Engineering, Maths, Physics, Economics, Business Administration, or similar.
A dynamic and collaborative work environment, with opportunities for growth and development. If you are a motivated and experienced service manager looking for a new challenge, we encourage you to apply.
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