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Global Client Service Senior Manager
hace 2 meses
**Job Summary**
We are seeking a highly skilled and experienced Senior Manager to join our Global Client Service team at Boston Consulting Group. As a key member of our team, you will play a critical role in strengthening our capabilities in client relationships, sales operations, and account management.
Key Responsibilities
- **Strategic Thought Partnership**: Provide strategic thought partnership and execution in the following areas:
- Relationship Excellence
- Role of the Chief Commercial Officer (CCO)
- Account management
- Proposal Excellence
- Commercial Learning & Development for the Consulting Team
- Special projects
- Business-as-Usual (BAU) activities
Day-to-Day Activities
- **Support in Strategic Agenda Setting**: Be a valued thought partner to the leadership team to set the overall strategic agenda. Help orchestrate and drive senior stakeholder engagement with global and regional leadership within and outside the Client Team.
- **Agenda Execution and Change Management**: Capture and develop offerings (thought leadership, tools, processes, programs, communication) across regions and account teams. Work with key BCG functions (e.g., People Team), Practice Areas, and Client Team regional directors/managers to get their input and provide support to execute the agenda. Help support the change agenda and execution of initiatives within local systems, regions, and PAs, Chief of Staff team. Monitor and track progress.
Requirements
- **Core Consulting Skills**: Possess a core consulting skill set, including hypothesis-driven thinking, problem-solving, quantitative analysis, financial modeling, storyboarding, etc.
- **Conceptual Skills**: Demonstrate strong conceptual skills and the ability to package complex topics.
- **Change Management**: Proven success in managing change in a global, complex, matrix organization.
- **Thought Partnership**: Proven ability to be a credible thought partner with BCG Managing Directors & Partners.
- **Collaboration**: Proven ability to collaborate with teams virtually.
- **Relationship Building**: Ability to build relationships and influence at senior levels of the organization; credible and mature.
- **Communication**: Excellent verbal communication and listening skills.
- **Self-Starter**: Self-starter and ability to work independently and in teams; displays consideration and respect for others and puts team success ahead of personal opinion.
- **Project Management**: Ability to juggle multiple projects, deadlines, and competing priorities.
- **Adaptability**: Persistent in reaching key objectives, but tactful, patient, and flexible to make progress.
- **Global Environment**: Ability to perform successfully in a fast-paced, global, intellectually intense, service-oriented environment.
Qualifications
- **Education**: MBA and bachelor's degree or equivalent in business or engineering field.
