Field Support Specialist

hace 2 semanas

Madrid, Madrid, España A&O It Group A tiempo completo
Job Title: Field Engineer

Location: North West

Pay: £17 per hour (gross rate)

About the Role:

We are seeking a skilled Field Engineer to join our team at A&O IT Group. As a Field Engineer, you will be responsible for providing technical support and maintenance services to our clients across the North West region.

Key Responsibilities:

  • Receive and manage incidents, installations, and changes through our incident management system.
  • Provide real-time accurate feedback on progress and completion.
  • Return all paperwork on time for contracts where required.
  • Provide problem isolation and resolution using diagnostic and analytical troubleshooting.
  • Liaise with A&O and customer helpdesks as necessary.
  • Understand current processes and work with management to improve productivity, utilisation, and customer satisfaction.
  • Provide an excellent level of customer service that exceeds customer expectations.
  • Manage and apply the specified level of urgency to escalations and requests for information.
  • Assess the severity of a situation and business impact, raising management escalations when required.
  • Attend business meetings out of hours as required.
  • Complete all tasks/activities specified by management to be in line with business requirements.
  • Form part of the shift/standby rota as and when required or requested by A&O management.
  • Manage local spares and ensure all systems are updated and accurate.
  • Complete quarterly audits.
  • Complete all online training as requested in the timeframe specified.

Requirements:

  • Ability to communicate at all levels.
  • Valid UK Driving Licence.
  • Ability to remain calm under pressure and work to measured response targets.
  • Provide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.
  • Proven desk side support experience.
  • Proven knowledge of Microsoft Windows operating systems.
  • Proven knowledge in supporting Microsoft Office.
  • Proven experience as a hardware engineer in Desktop, Laptop, and printer maintenance/repair.
  • Experience of completing intrusive repairs Multi Function Printer's (MFP).
  • Working knowledge of server hardware.
  • Organised, able to manage time and prioritise tasks.
  • Excellent administration skills.
  • Flexible on working hours & overtime.
  • Willing to travel and drive a Luton style van when required.
  • Good level of fitness required.

About A&O IT Group:

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. We are proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.

  • Field Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Trt Shared Services, Opc A tiempo completo

    Job Title: Field Support SpecialistJob Summary: We are seeking a highly skilled Field Support Specialist to join our team at Trt Shared Services, Opc. As a Field Support Specialist, you will be responsible for managing the spares movement in and out of the warehouse, resolving minor incidents raised by customers, and assisting with parts deliveries to Field...

  • Field Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Trt Shared Services, Opc A tiempo completo

    Job Title: Field Support SpecialistJob Summary: We are seeking a highly skilled Field Support Specialist to join our team at Trt Shared Services, Opc. As a Field Support Specialist, you will be responsible for managing the spares movement in and out of the warehouse, resolving minor incidents raised by customers, and assisting with parts deliveries to Field...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Elekta Ab A tiempo completo

    Field Software Support SpecialistAt Elekta Ab, we are committed to improving and saving lives. We are seeking a highly motivated and skilled Field Software Support Specialist to join our dedicated team.This role will be at the forefront of supporting the Elekta product family and associated third-party products, ensuring seamless operation and addressing...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Elekta Ab A tiempo completo

    Field Software Support SpecialistAt Elekta Ab, we are committed to improving and saving lives. We are seeking a highly motivated and skilled Field Software Support Specialist to join our dedicated team.This role will be at the forefront of supporting the Elekta product family and associated third-party products, ensuring seamless operation and addressing...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Elekta A tiempo completo

    Improve Lives with ElektaWe're seeking a motivated and skilled Field Software Support Specialist to join our dedicated team. As a key member, you'll play a vital role in supporting our customers – healthcare professionals who use our products to help patients and their communities.Key Responsibilities:Provide timely and professional support to customers...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Elekta A tiempo completo

    Improve Lives with ElektaWe're seeking a motivated and skilled Field Software Support Specialist to join our dedicated team. As a key member, you'll play a vital role in supporting our customers – healthcare professionals who use our products to help patients and their communities.Key Responsibilities:Provide timely and professional support to customers...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job Title: Field Software Support SpecialistAt Elekta, we are committed to improving and saving lives. We are seeking a highly skilled Field Software Support Specialist to join our team.Job Summary:The Field Software Support Specialist will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job Title: Field Software Support SpecialistAt Elekta, we are committed to improving and saving lives. We are seeking a highly skilled Field Software Support Specialist to join our team.Job Summary:The Field Software Support Specialist will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Elekta A tiempo completo

    Improve Lives with ElektaWe are seeking a motivated and skilled Field Software Support Specialist to join our dedicated team. As a key member of our support team, you will play a vital role in ensuring seamless operation of our products and addressing product issues with efficiency and care.Key Responsibilities:Provide timely and professional support to...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Elekta A tiempo completo

    Improve Lives with ElektaWe are seeking a motivated and skilled Field Software Support Specialist to join our dedicated team. As a key member of our support team, you will play a vital role in ensuring seamless operation of our products and addressing product issues with efficiency and care.Key Responsibilities:Provide timely and professional support to...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job Title: Field Software Support SpecialistAt Elekta, we are committed to improving and saving lives through our innovative technology. We are seeking a highly skilled and motivated Field Software Support Specialist to join our team.Key Responsibilities:Provide timely and professional support to customers through phone, email, and our customer...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job Title: Field Software Support SpecialistAt Elekta, we are committed to improving and saving lives through our innovative technology. We are seeking a highly skilled and motivated Field Software Support Specialist to join our team.Key Responsibilities:Provide timely and professional support to customers through phone, email, and our customer...

  • Field Software Support Specialist

    hace 1 semana

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Supporting Life-Changing TechnologyWe are seeking a highly skilled Field Software Support Specialist to join our team. As a key member of our support team, you will play a critical role in ensuring the seamless operation of our software products and addressing any product issues that may arise.As a Field Software Support Specialist, you will be responsible...

  • Technical Field Specialist

    hace 1 semana

    Madrid, Madrid, España Abbott A tiempo completo

    About the RoleAbbott is a global healthcare leader seeking a highly skilled Technical Field Specialist to provide technical support to our sales team and customers across the national territory. The ideal candidate will have a strong medical background, excellent communication skills, and a professional image.Key ResponsibilitiesProvide technical support to...

  • Field Software Support Specialist

    hace 1 semana

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job Title: Field Software Support SpecialistAt Elekta, we are committed to improving and saving lives. We are seeking a highly skilled Field Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our products and...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job Title: Field Software Support SpecialistWe are seeking a highly skilled Field Software Support Specialist to join our team at Elekta. As a key member of our support team, you will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our products and addressing product issues with efficiency and...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job Title: Field Software Support SpecialistWe are seeking a highly skilled Field Software Support Specialist to join our team at Elekta. As a key member of our support team, you will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our products and addressing product issues with efficiency and...

  • Field Software Support Specialist

    hace 1 semana

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    About the RoleWe are seeking a highly skilled Field Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our products and addressing product issues with efficiency and care.As a Field Software Support...

  • Field Sales Data Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Job Title: Field Sales Data SupportEmpresa Reconocida is seeking a highly skilled Field Sales Data Support professional to join our team. As a key member of our sales team, you will be responsible for providing data-driven insights to support field sales managers in making informed decisions.Key Responsibilities:Support field sales managers in assessing ROI...

  • Field Sales Data Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Job Title: Field Sales Data SupportEmpresa Reconocida is seeking a highly skilled Field Sales Data Support professional to join our team. As a key member of our sales team, you will be responsible for providing data-driven insights to support field sales managers in making informed decisions.Key Responsibilities:Support field sales managers in assessing ROI...