Field Software Support Specialist

hace 2 semanas

Madrid, Madrid, España Elekta A tiempo completo
Improve Lives with Elekta

We are seeking a motivated and skilled Field Software Support Specialist to join our dedicated team. As a key member of our support team, you will play a vital role in ensuring seamless operation of our products and addressing product issues with efficiency and care.

Key Responsibilities:
  • Provide timely and professional support to customers through phone, email, and our customer portal.
  • Troubleshoot product issues in a live clinical environment and prioritize activities to ensure clinical system down problems receive immediate attention.
  • Document all support activities in line with Elekta policies and procedures.
  • Resolve and/or escalate cases as required, and attend internal and external training as needed.
  • Visit customer sites to investigate and resolve product issues, and communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution.
What You'll Do:

As a Field Software Support Specialist, you will be responsible for:

  • Being the primary resource for answering phone calls from customers seeking product support.
  • Troubleshooting product issues in a live clinical environment.
  • Prioritizing activities to ensure clinical system down problems receive immediate attention.
  • Documenting all support activities in line with Elekta policies and procedures.
  • Resolving and/or escalating cases as required.
  • Attending internal and external training as required.
  • Visiting customer sites to investigate and resolve product issues.
  • Communicating with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution.

We are looking for individuals who are passionate about technology and customer service, with a desire to expand their knowledge and grow within our support team. If you thrive in a collaborative environment and are committed to delivering exceptional support, we invite you to apply and become a key part of our mission to enhance healthcare delivery.

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