Field Software Support Specialist

hace 2 semanas

Madrid, Madrid, España www.linkedincompany9359 A tiempo completo
Job Title: Field Software Support Specialist

We are seeking a highly skilled Field Software Support Specialist to join our team at Elekta. As a key member of our support team, you will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our products and addressing product issues with efficiency and care.

Key Responsibilities:

  • Primary resource for answering phone calls from customers seeking product support
  • Troubleshoot product issues in a live clinical environment
  • Prioritize activities to ensure clinical system down problems receive immediate attention
  • Document all support activities in line with Elekta policies and procedures
  • Resolve and/or escalate cases as required
  • Attend internal and external training as required
  • Demonstrate knowledge and skills obtained from training
  • Visit customer sites to investigate and resolve product issues
  • Prioritize and manage cases in an efficient and professional manner
  • Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution
  • Clearly explain to the customer what steps are necessary to diagnose and resolve the problem so that they are fully aware of the implications and timescales involved
  • Escalate and seek advice and assistance as required to ensure all issues are managed to a satisfactory resolution in the fastest possible time
  • Ensure that all interested parties are aware of ongoing or escalating issues, progress being made, and any plans that have been put in place
  • Ensure that the customer is fully aware of the implications of any work being undertaken before that work commences
  • Document and have that work accepted by the customer before leaving site or closing the case
  • Be flexible to travel at short notice
  • Continuously follow training on new products or new functionality
  • Develop local 1st level training for FSE to help to increase SW local expertise
  • Be the owner (and be accountable) of the customer satisfaction on Elekta SW products and proactively propose improvements

Requirements:

  • Strong analytical and diagnostic skills with excellent sense of responsiveness and priorities
  • Identifying any necessary training requirements and escalating these to management as needed
  • Spanish speaking and fluent in English (Portuguese highly recommended)
  • Excellent verbal and written communication skills
  • Ability to effectively interact with customers and colleagues
  • Ability to work in a team environment
  • Flexible and accommodating approach
  • Ability and desire to promote Elekta's professional image
  • Can demonstrate outstanding customer care skills

What You'll Get:

  • In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care
  • In addition to this, Elekta offers a range of benefits

How to Apply:

Apply by submitting your application and résumé in English, via the "Apply" button. Please note that we do not accept applications by e-mail.

Your Elekta Contact:

For questions, please contact the Global Talent Acquisition Partner responsible, Sarah Elmasry, at ******.

We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Elekta Ab A tiempo completo

    Field Software Support SpecialistAt Elekta Ab, we are committed to improving and saving lives. We are seeking a highly motivated and skilled Field Software Support Specialist to join our dedicated team.This role will be at the forefront of supporting the Elekta product family and associated third-party products, ensuring seamless operation and addressing...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Elekta Ab A tiempo completo

    Field Software Support SpecialistAt Elekta Ab, we are committed to improving and saving lives. We are seeking a highly motivated and skilled Field Software Support Specialist to join our dedicated team.This role will be at the forefront of supporting the Elekta product family and associated third-party products, ensuring seamless operation and addressing...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Elekta A tiempo completo

    Improve Lives with ElektaWe're seeking a motivated and skilled Field Software Support Specialist to join our dedicated team. As a key member, you'll play a vital role in supporting our customers – healthcare professionals who use our products to help patients and their communities.Key Responsibilities:Provide timely and professional support to customers...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Elekta A tiempo completo

    Improve Lives with ElektaWe're seeking a motivated and skilled Field Software Support Specialist to join our dedicated team. As a key member, you'll play a vital role in supporting our customers – healthcare professionals who use our products to help patients and their communities.Key Responsibilities:Provide timely and professional support to customers...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job Title: Field Software Support SpecialistAt Elekta, we are committed to improving and saving lives. We are seeking a highly skilled Field Software Support Specialist to join our team.Job Summary:The Field Software Support Specialist will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job Title: Field Software Support SpecialistAt Elekta, we are committed to improving and saving lives. We are seeking a highly skilled Field Software Support Specialist to join our team.Job Summary:The Field Software Support Specialist will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Elekta A tiempo completo

    Improve Lives with ElektaWe are seeking a motivated and skilled Field Software Support Specialist to join our dedicated team. As a key member of our support team, you will play a vital role in ensuring seamless operation of our products and addressing product issues with efficiency and care.Key Responsibilities:Provide timely and professional support to...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Elekta A tiempo completo

    Improve Lives with ElektaWe are seeking a motivated and skilled Field Software Support Specialist to join our dedicated team. As a key member of our support team, you will play a vital role in ensuring seamless operation of our products and addressing product issues with efficiency and care.Key Responsibilities:Provide timely and professional support to...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job Title: Field Software Support SpecialistAt Elekta, we are committed to improving and saving lives through our innovative technology. We are seeking a highly skilled and motivated Field Software Support Specialist to join our team.Key Responsibilities:Provide timely and professional support to customers through phone, email, and our customer...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job Title: Field Software Support SpecialistAt Elekta, we are committed to improving and saving lives through our innovative technology. We are seeking a highly skilled and motivated Field Software Support Specialist to join our team.Key Responsibilities:Provide timely and professional support to customers through phone, email, and our customer...

  • Field Software Support Specialist

    hace 1 semana

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Supporting Life-Changing TechnologyWe are seeking a highly skilled Field Software Support Specialist to join our team. As a key member of our support team, you will play a critical role in ensuring the seamless operation of our software products and addressing any product issues that may arise.As a Field Software Support Specialist, you will be responsible...

  • Field Software Support Specialist

    hace 1 semana

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job Title: Field Software Support SpecialistAt Elekta, we are committed to improving and saving lives. We are seeking a highly skilled Field Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our products and...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Software Support Specialist for Medical ImagingAre you passionate about technology and customer service? Do you want to make a real difference in the lives of patients and healthcare professionals? We are looking for a skilled Software Support Specialist to join our team at Elekta, a leading provider of cancer treatment solutions.Key Responsibilities:Provide...

  • Field Software Support Specialist

    hace 2 semanas

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Software Support Specialist for Medical ImagingAre you passionate about technology and customer service? Do you want to make a real difference in the lives of patients and healthcare professionals? We are looking for a skilled Software Support Specialist to join our team at Elekta, a leading provider of cancer treatment solutions.Key Responsibilities:Provide...

  • Field Software Support Specialist

    hace 1 semana

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    About the RoleWe are seeking a highly skilled Field Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our products and addressing product issues with efficiency and care.As a Field Software Support...

  • Field Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Trt Shared Services, Opc A tiempo completo

    Job Title: Field Support SpecialistJob Summary: We are seeking a highly skilled Field Support Specialist to join our team at Trt Shared Services, Opc. As a Field Support Specialist, you will be responsible for managing the spares movement in and out of the warehouse, resolving minor incidents raised by customers, and assisting with parts deliveries to Field...

  • Field Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Trt Shared Services, Opc A tiempo completo

    Job Title: Field Support SpecialistJob Summary: We are seeking a highly skilled Field Support Specialist to join our team at Trt Shared Services, Opc. As a Field Support Specialist, you will be responsible for managing the spares movement in and out of the warehouse, resolving minor incidents raised by customers, and assisting with parts deliveries to Field...

  • Field Software Support Specialist

    hace 1 semana

    Madrid, Madrid, España www.linkedincompany9359 A tiempo completo

    Job SummaryWe are seeking a highly skilled Field Software Support Specialist to join our team at Elekta. As a key member of our support team, you will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our products and addressing product issues with efficiency and care.Key ResponsibilitiesProvide...

  • IT Support Specialist

    hace 3 semanas

    Madrid, Madrid, España Euronet – EFT Segment A tiempo completo

    Job Title: Junior IT Support SpecialistEuronet – EFT Segment is seeking a highly motivated and detail-oriented Junior IT Support Specialist to join our team. As a Junior IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Technical Support:...

  • IT Support Specialist

    hace 3 semanas

    Madrid, Madrid, España Euronet – EFT Segment A tiempo completo

    Job Title: Junior IT Support SpecialistEuronet – EFT Segment is seeking a highly motivated and detail-oriented Junior IT Support Specialist to join our team. As a Junior IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Technical Support:...