Field Software Support Specialist

hace 2 semanas

Madrid, Madrid, España www.linkedincompany9359 A tiempo completo
Job Title: Field Software Support Specialist

At Elekta, we are committed to improving and saving lives. We are seeking a highly skilled Field Software Support Specialist to join our team.

Job Summary:

The Field Software Support Specialist will be responsible for providing timely and professional support to our customers, ensuring seamless operation of our products and addressing product issues with efficiency and care.

Key Responsibilities:
  • Provide primary support to customers through phone, email, and our customer portal.
  • Troubleshoot product issues in a live clinical environment.
  • Prioritize activities to ensure clinical system down problems receive immediate attention.
  • Document all support activities in line with Elekta policies and procedures.
  • Resolve and/or escalate cases as required.
  • Attend internal and external training as required.
  • Visit customer sites to investigate and resolve product issues.
  • Prioritize and manage cases in an efficient and professional manner.
  • Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution.
Requirements:
  • Strong analytical and diagnostic skills with excellent sense of responsiveness and priorities.
  • Spanish speaking and fluent in English (Portuguese highly recommended).
  • Excellent verbal and written communication skills.
  • Ability to effectively interact with customers and colleagues.
  • Ability to work in a team environment.
  • Flexible and accommodating approach.
  • Ability and desire to promote Elekta's professional image.
  • Can demonstrate outstanding customer care skills.
What We Offer:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care.

In addition to this, Elekta offers a range of benefits:

  • Market salary
  • Exceptional leave according to our labour agreement
  • Medical and life insurance via MetLife
  • Lunch voucher
  • Company car and internet allowance
  • Parental salary subsidy
  • Holiday 25 days

We are an equal opportunity employer and evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

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