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Customer Service Representative
hace 2 meses
Job Title: Customer Service Representative
Job Type: Full-Time
Location: Remote
About MCI: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Job Summary: We are seeking a highly motivated and experienced Customer Service Representative to join our team. The ideal candidate will be responsible for promoting products and services to new and existing customers, as well as skilled in Sales calls and retaining current customers through excellent service.
Key Responsibilities:
- Customer Interaction: Interact with customers via phone to address inquiries, provide assistance, and resolve concerns promptly and professionally.
- Relationship Building: Build and maintain positive customer relationships by actively listening and empathizing with their needs.
- Sales and Retention: Proactively promote and sell products and services to customers, meeting and exceeding sales targets. Implement effective retention strategies to ensure customer loyalty and reduce churn.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products or services to existing customers.
- Issue Resolution: Investigate and resolve customer complaints or concerns promptly, ensuring a high level of customer satisfaction.
- Escalation: Escalate complex issues to the appropriate departments when necessary.
- Product Knowledge: Stay up to date with product knowledge and industry trends to provide accurate and valuable information to customers.
- Record Keeping: Maintain accurate and detailed records of customer interactions, sales, and retention efforts.
- Team Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, and Technical Support, to achieve customer-related goals.
Candidate Qualifications:
- Age: Must be 18 years of age or older.
- Education: High school diploma or equivalent.
- Experience: 2+ years of experience in retail sales and inbound sales.
- Skills: Strong retention skills, proven ability to meet or exceed sales targets, customer-focused mindset, and proficiency in using customer relationship management (CRM) software.
- Communication: Excellent communication and interpersonal skills.
- Problem-Solving: Strong problem-solving and multitasking abilities.
Conditions of Employment:
- Authorization: Must be authorized to work in the country where the job is based.
- Background Check: Subject to the program and location of the position, must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Drug Screening: Must be willing to submit to drug screening.
Compensation Details:
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
