Customer Service Representative

hace 2 días

Cádiz, Cádiz, España Culligan International A tiempo completo
Job Title: Customer Service Representative

At Culligan International, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.
  • Adhere to company protocols and policies, seeking opportunities to optimize department efficiency.
  • Cultivate close relationships with customers and internal sales teams, providing proactive sales support.
  • Address customer inquiries over the phone and in-person, scheduling and billing for services, deliveries, and new installations.
  • Process customer payments and maintain accurate internal reports.
  • Make outbound calls to current customers to schedule additional services or offer maintenance plans.
  • Perform outbound collection calls and handle over-the-counter customer orders.
  • Address customer complaints effectively, ensuring the appropriate changes are made.
  • Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.
  • Complete contract forms, address change records, or issue service discontinuance orders using computer systems.
  • Handle unresolved customer grievances, referring them to designated departments for further investigation.
  • Determine charges for services requested, arrange for billing, or collect deposits/payments.
  • Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.
  • Upsell new or additional services or products.
Requirements:
  • 1+ years of customer service experience
  • High school diploma or GED
  • Modest proficiency in Microsoft Word and Excel
Preferred Qualifications:
  • Customer service experience, preferably in a sales/marketing environment
  • Computer proficiency, particularly with Microsoft Office
  • Fluency with the Windows operating system and basic knowledge of MS Excel and MS Word
  • Ability to learn a proprietary customer service program
  • Excellent interpersonal and communication skills (verbal/written)
Benefits:
  • Culligan employees enjoy a competitive benefits package and exclusive privileges effective immediately, including:
  • Medical, Dental, and Vision insurance
  • Exclusive Product Discounts
  • Paid Time Off

Culligan International is an Equal Opportunity Employer, adhering to non-discriminatory employment practices, ensuring that all decisions and criteria related to employment are made without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state, or local statutes.

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