Customer Service Representative

hace 1 mes


Madrid, Madrid, España Webhelp Spain A tiempo completo
Unlock Your Potential as a Customer Representative

Are you looking for a career that offers growth, inspiration, and the chance to make a real impact? We're a global technology and services leader that powers the brands of the future, and we're seeking talented individuals to join our team as Customer Representatives.

About the Role

As a Customer Representative, you will be the face of our company, providing exceptional service to our clients and their customers. Your primary responsibilities will include:

  • Responding to customer inquiries via phone, email, and chat
  • Providing technical support and resolving issues related to our clients' products
  • Proactively updating customers on the status and resolution of their issues
  • Escalating potential service issues to the appropriate level
What We Offer

We're committed to helping our employees grow and develop their careers. As a Customer Representative, you can expect:

  • A competitive salary and bonus structure
  • Full-time, permanent contract with a 39-hour workweek
  • Remote work options from Spain or on-site in our Barcelona office
  • Bring-a-friend referral bonus opportunities
  • Full paid training on our company and projects
  • Career development programs, specialized courses, and language classes
Requirements

To be successful in this role, you'll need:

  • Proficiency in Dutch with an advanced level of English
  • Excellent customer care skills, including the ability to listen and understand customer needs
  • Ability to take ownership of and progress calls to resolution or escalation

If you're a motivated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply. We're an equal opportunity employer and welcome applications from diverse candidates.



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