Digital Enablement Business Analyst

hace 4 días

Madrid, Madrid, España Chubb A tiempo completo
Job Description

Role Purpose

As a Business Analyst at Chubb, you will play a critical role in evaluating business processes, conducting data analysis, defining requirements, and delivering innovative solutions to drive customer experience, operational efficiency, and business growth.

Key Responsibilities:

  • Provide insights and recommendations for business improvements, developing actionable plans to implement (identifying both technical and non-technical solutions).
  • Offer strategic guidance on prioritizing business improvements (by understanding benefits and costs) and measuring the impact of implemented improvements.
  • Act as a liaison between business and technology, providing solutions to business issues and guiding the use of technology to drive business outcomes.
  • Collaborate with internal teams to ensure alignment, consistency, and delivery on strategic objectives.
  • Construct workflow charts and diagrams and analyze business systems and user needs.
  • Investigate and resolve issues related to business processes and technology.
  • Conduct and coordinate research to support strategic and business planning.
  • Provide training and support to end-users (including the maintenance of documentation).
  • Focus on delivering business value through sound testing methods and principles.

Qualifications:

  • Advanced (C1) level in English
  • Good level in Spanish
  • Minimum of 3 years of experience as a Business Analyst or in a similar role
  • Demonstrated success in dealing with ambiguity, proven ability to communicate at all levels, including senior executive level, outstanding facilitation, problem resolution, cross-group collaboration, and organizational agility skills
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Proficient in the use of MS Excel, Word, and PowerPoint
  • Exceptional organization and project management skills
  • Proven experience of stakeholder management
  • A team player with a strong desire to achieve excellence
  • Desired European languages like French, Dutch, German would be a strong plus
  • Knowledge/experience of the insurance lifecycle from sales and underwriting, fulfillment and back-end processing, to finance and claims
  • An understanding/appreciation of operating model design and best practice
  • Demonstrate flexible and innovative ways of working, with creative/out-of-the-box thinking
  • Exceptional presentation, engagement, and storytelling skills
  • Knowledge of statistical methods including sampling and statistical inference
  • Experience in/knowledge of data mining practices and practical application of such techniques

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