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Digital Enablement Business Analyst
hace 2 meses
We are seeking an experienced Business Analyst to join our team in Madrid. As a Business Analyst, you will play a key role in evaluating business processes, conducting data analysis, defining requirements, and delivering innovative solutions for improved customer experience, operational efficiency, and independent work efficiency.
Key Responsibilities- Provide insights and offer recommendations for business improvements, developing actionable plans to implement (identifying both technical and non-technical solutions).
- Provide insights and offer recommendations for prioritising business improvements (by understanding benefits and costs) and measuring the impact of implemented improvements.
- Act as a link between business and technology, able to offer solutions to business issues and guide in the correct use of technology.
- Collaborate with internal teams to ensure alignment, consistency, and delivery on strategic objectives.
- Constructing workflow charts and diagrams and analysing business systems and user needs.
- Attending to the tickets created in the system to investigate and solve the issues.
- Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning.
- Provide training and support to end-users (including the maintenance of documentation).
- Advanced (C1) level in English.
- Good level in Spanish.
- Minimum of 3 years of experience as a Business Analyst or in a similar role.
- Demonstrated success in dealing with ambiguity, proven ability to communicate at all levels, including senior executive level, outstanding facilitation, problem resolution, cross-group collaboration and organisational agility skills.
- Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
- Proficient in the use of MS Excel, Word and PowerPoint.
- Exceptional organisation and project management skills.
- Proven experience of stakeholder management.
- A team player with a strong desire to achieve excellence.
- European languages like French, Dutch, German would be a strong plus.
- Knowledge/experience of the insurance lifecycle from sales and underwriting, fulfilment and back-end processing, to finance and claims.
- An understanding/appreciation of operating model design and best practice.
- Demonstrate flexible and innovative ways of working, with creative/out-of-the-box thinking.
- Exceptional presentation, engagement and storytelling skills.
- Knowledge of statistical methods including sampling and statistical inference.
- Experience in/data mining practices and practical application of such techniques.
- Experience in the delivery of business process change initiatives and will ideally hold or be working towards a recognised Lean/Six Sigma/Operational Excellence and Project Management qualifications.
- 30 days + of vacation a year.
- 2 days working from home option + additional flexible days.
- Working from home allowance.
- Entry time flexibility.
- Private medical insurance.
- Life and accident insurance.
- Meal allowance.
- Pension plan.
- Stock purchase plan.
- Flexible compensation scheme.
- Gympass.
- Employee assistance program.
- Comprehensive Learning & Development offer.
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
