Customer Service Representative

hace 2 semanas


Madrid, Madrid, España Imperial Brands A tiempo completo
Customer Service Specialist

We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our dynamic team at Imperial Brands PLC. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer service and satisfaction.

Key Responsibilities:

  • Data Management: Prepare and manage customer service data across all digital platforms and ERPs.
  • Order Processing: Check customer orders, pricing, rebates, and RSKU allocation to ensure accurate product delivery.
  • Execution: Handle delivery notes, invoicing, and monthly closing tasks for local plants.
  • Complaint Resolution: Receive, track, and resolve customer complaints, coordinating with other departments as needed.
  • Collaboration: Work closely with Customer Service in the HUB and E2E Cluster Logistics, and support stock obsolescence management with Sales.

Requirements:

  • Strong collaboration and interpersonal skills.
  • Proficient in Excel, SAP/APO, and Power BI.
  • Fluency in English and Spanish.
  • Ability to work between interfaces and manage processes effectively.
  • Driven, proactive, accountable, decisive, and focused.

What We Offer:

In return for your hard work and dedication, you will receive a comprehensive compensation package with salary, bonus scheme, and many extras, including generous holiday entitlement and hybrid/flexible working opportunities. At Imperial, we are committed to creating a work environment that celebrates and respects difference, and we are proud to be an inclusive organisation.

About Us:

We are a truly international company, operating across 120 markets, with a commitment to innovation and growth. Our award-winning development programmes create exciting and rewarding career opportunities for all, and we are fully committed to creating and maintaining an environment that celebrates and respects difference.



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