Senior Customer Support Specialist

hace 1 semana

Málaga, Málaga, España RavenPack A tiempo completo

About RavenPack

We are a leading Alternative Data analytics provider for financial services, trusted by the world's top banks and hedge funds. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.

Job Summary

We are seeking a Senior Customer Support Specialist to join our Customer Success team in Marbella. As a key member of our team, you will work closely with the Sales and Customer Support teams to provide exceptional support to our global client base.

Key Responsibilities

  • Develop a thorough understanding of our API products and service offerings to support new trials and existing clients.
  • Write Python scripts to enhance and troubleshoot customer interactions, connecting, retrieving, and managing data with the RavenPack API.
  • Create scripts that mirror typical client workflows to improve onboarding and debugging efficiency.
  • Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL.
  • Resolve technical issues in a timely manner using available resources within the company.

Requirements

  • Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems.
  • Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit.
  • Experience with Python-specific tooling and concepts like Pydantic & Poetry.
  • Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude.
  • Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients.
  • Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently.

What We Offer

  • International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.
  • Competitive Salary: In RavenPack, we believe that your time and experience need to be fairly rewarded.
  • Free Company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona.
  • Continuous learning: We provide the support needed to grow within the team.
  • Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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