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Senior Customer Support Specialist
hace 2 meses
About RavenPack
RavenPack is a leading provider of Alternative Data analytics solutions for the financial services industry. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products enable clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world.
We are seeking a Senior Customer Support Specialist to join RavenPack's Customer Success team.
Responsibilities:
- Supporting both new trials and existing clients by developing a thorough understanding of our API products and service offerings.
- Writing Python scripts to help enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API.
- Creating scripts that mirror typical client workflows to improve onboarding and debugging efficiency.
- Providing technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL.
- Resolving technical issues in a timely manner using available resources within the company.
Requirements:
- Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems.
- Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit.
- Experience with Python-specific tooling and concepts like Pydantic & Poetry.
- Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude.
- Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients.
- Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently.
Desirable:
- Previous experience working in a fintech or a SaaS company.
- Major or experience in Finance or Business.
What's in it for you:
- International Culture: With its global presence, RavenPack takes pride in being a truly diverse organization.
- Competitive Salary: In RavenPack, we believe that your time and experience need to be fairly rewarded.
- Continuous learning: We provide the support needed to grow within the team.
- Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
