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Cruise Line Port Operations Coordinator
hace 2 meses
ABOUT THE POSITION
- Serve as the key point of contact between the Cruise Line, port authorities, and various stakeholders to guarantee the seamless and effective management of vessel operations during port calls, adhering to established protocols and policies.
- Organize vessel arrivals and departures, coordinating berthing arrangements with port authorities, terminal operators, security personnel, government agencies, and maritime service providers.
- Promptly attend to and manage email inquiries from multiple regional accounts, ensuring timely responses.
- Facilitate the entry and clearance of vessels, including customs, immigration, and health procedures, to ensure adherence to regulatory standards. Utilize various systems for all vessel entry and departure requirements.
- Collaborate closely with suppliers to provide safe, healthy, and sustainable services.
- Address daily operational challenges and suggest workflow enhancements to the Manager to boost productivity and efficiency in port operations.
- Monitor vessel movements, port conditions, and weather forecasts to foresee operational hurdles, minimizing disruptions and effectively communicating with all involved parties.
- Compile and submit daily updates for vessel operators and corporate managers of the Cruise Line; prepare necessary sailing reports as required.
- Ensure timely completion of sailing documents required for invoicing and billing, while safeguarding all supporting documentation.
- Participate actively in conference calls with vessels and/or cruise lines as necessary.
- Manage the forwarding of vessel packages, medical luggage, or lost and found items as requested, providing tracking information and costs to relevant parties. Assist with lost luggage inquiries.
- Coordinate and provide necessary medical assistance, following up on updates for any disembarked crew or guests to the appropriate departments for each cruise line.
ABOUT YOU
- Strong communication skills in both English and Spanish, both written and verbal.
- Current residency in the region.
- Solid educational background; maritime studies are a plus.
- Preferred prior experience as a Port Agent.
- Excellent problem-solving and analytical abilities.
- Strong organizational skills with meticulous attention to detail.
- Proficient in Microsoft Office applications.
- Results-oriented with a focus on customer service and decisive problem-solving.
- Willingness to travel for business as required by the Manager.
ABOUT OUR OFFER
- Competitive salary and standard benefits.
- Opportunities for career advancement in over 50 countries worldwide.
- Join a friendly, diverse, and virtual international team.
- Access to exceptional learning resources, including free learning platforms and language courses.
