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Spa Front Desk Associate

hace 2 meses

Barcelona, Barcelona, España Hyatt A tiempo completo
Job Summary

The Spa Reception/Front Desk Associate is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless experience for our guests and members. This role requires a high level of professionalism, discretion, and attention to detail.

Key Responsibilities
  • Greets guests and members with a warm smile and direct eye contact
  • Processes transactions, handles money, and maintains accurate financial records
  • Develops and maintains accurate department maintenance procedures and checklists
  • Maintains a monthly inventory of supplies and/or products
  • Becomes knowledgeable about the facility and its amenities to effectively communicate with members and guests
  • Participates in the Manager on Duty (MOD) schedule and ensures proper coverage when necessary
  • Keeps the area clear of clutter and personal effects
  • Informs co-worker(s) of pertinent information at the end of the shift
  • Maintains and updates staff communication book
  • Enrolls members and guests in programs
  • Makes reservations for spa services and personal training
  • Receives payments for goods and services and properly accounts for the money
  • Reconciles daily sales, deposits, and receipts
  • Assists staff with lifting and storing facility equipment, furniture, and products
Requirements
  • High School diploma, but college degree preferred
  • Customer service experience
  • Previous experience handling money
  • Excellent communication, customer service skills, and work ethic
  • Efficient, well-organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic, and motivational
  • Strong team player
  • Proficient in appropriate computer skills and office equipment
  • Ability to lift 25 lbs
  • Availability to work nights, weekends, and holidays
  • Availability to stand for long periods of time

This position requires the ability to stand, stoop, kneel, crouch, bend, walk, and talk.