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hace 2 meses
CENTUM research & technology, part of the CENTUM Group, was founded in 2010 with a clear vision: to develop and market aeronautical mission systems that make a difference. Our mission is to design and deliver innovative solutions that improve people's lives. We work tirelessly to develop cutting-edge technology that addresses the world's needs, making society a safer place to live.
About the RoleWe are seeking a skilled and motivated Field Support Engineer to join our team and contribute to the success of our aeronautical projects. As a Field Support Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring they receive the highest level of service before and after sales.
Key Responsibilities:- Provide technical support to clients, including troubleshooting and issue resolution
- Collaborate with the sales team to build strong client relationships and identify new business opportunities
- Perform worldwide mission flights, providing necessary technical support in the field
- Work with the Product team to provide feedback and contribute to the development of new products and technologies
- Maintain accurate records of technical support activities and customer interactions
- Provide training and technical expertise to end-users and international partners
- Perform mission analysis and debriefings to improve customer operating skills
- Bachelor's degree in Aeronautical, Telecommunications, or Electrical Engineering, or a related field
- At least 2 years of technical support or related experience in the aeronautical or similar industry
- Desirable knowledge of manned and unmanned aircraft systems, including fixed-wing and rotary aircraft
- Excellent problem-solving, communication, and interpersonal skills
- Ability to work independently and as part of a team, with a strong attention to detail
- Willingness to travel frequently, both domestically and internationally
- Advanced English level is a must: It is the day-by-day language for engaging international providers & customers
- Methodical and organized person
- Use to work in a dynamic and flexible environment
- Autonomy and responsibility
- Ability to take on new challenges