Customer Service Representative
hace 1 mes
Job Purpose
As a Customer Sales and Service Representative at Emirates, you will be responsible for delivering exceptional customer service to our valued customers. Your primary goal will be to provide them with detailed information about Emirates fares and to actively issue tickets and sell related products by identifying customer needs through rapport building and actively seeking out sales opportunities.
Key Responsibilities
- Ensure the highest standard of customer service is provided to Emirates customers.
- Issue Emirates tickets to customers, ensuring that all necessary airline rules and regulations are incorporated.
- Actively enhance Emirates revenue earnings by providing options to customers on all products and services.
- Support Travel Agents by assisting them with their general enquiries.
- Manage back-office duties and provide interdepartmental back-up support.
- Assist with refund queries, queue handling, medical cases, UMNR, and Young Passenger Handling.
Requirements
- Minimum of two years' experience in the airline/trade industry preferred.
- Capable of learning and understanding Reservations and Ticketing activities.
- Proven ability to work in a busy sales team environment.
- Excellent customer service, telephone, and interpersonal skills.
- PC-based skills to operate Windows packages, including Microsoft Word, Excel, and E-mail.
- Knowledge of Contact Center and Airline industry procedures and methodology preferred.
- Fluent in spoken and written English and Spanish.
Information
Must have the legal right to live and work in Spain.
Salary and Benefits
Enjoy a competitive remuneration package, discounts on flights and hotel stays, and be part of our growing team at Emirates.
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