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Field Services Coordinator
hace 2 meses
**About the Role**
We are seeking a highly organized and detail-oriented Field Services Coordinator to join our team at Geotab. As a Field Services Coordinator, you will be responsible for overseeing the installation of Geotab solutions for our customers, ensuring that all projects are completed on time and to the highest standards.
Key Responsibilities
- Manage installation projects of various sizes and complexities, ensuring that all deliverables meet customer requirements.
- Award projects to internal and/or third-party installers, setting timeline expectations and ensuring they are met.
- Collaborate with customers, sales professionals, and installers to ensure installation requirements are understood, priced correctly, and delivered on time and in accordance with company standards.
- Act as a liaison between the customer and installer, resolving issues and concerns, and escalating as necessary.
- Ensure that installation guides, instructions, and other important information are communicated to installers.
- Lead Field Service Strategic Troubleshooting:
- Troubleshoot challenges installers are having in the field and escalate as necessary.
- Work with installers to ensure they understand and use the Field Services department price list and tools for installation services.
- Maintain the installer network database by keeping it current.
- Ensure Exceptional Customer Service:
- Review and approve invoices and installation reports, ensuring installation charges are in line with company expectations.
- Work with installers to resolve incorrect invoices.
- Ensure installers are paid for their services within agreed-upon time periods and assist installers with payment-related questions.
- Work with accounting to ensure customers are billed for on-site field services.
- Confirm installation reports are received by customers and installers.
- Prepare periodic Field Services status reports.
- Support Geotab global strategic initiatives.
Requirements
- Managing third-party contractor relationships.
- Experience troubleshooting technical issues.
- Experience working with Salesforce.
- Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
What We Offer
- Flex working arrangements.
- Home office reimbursement program.
- Fantastic state-of-the-art office.
- Public transportation reimbursement.
- Employer pension contributions.
- Generous medical and dental benefits offered to you and family members.
- Electric vehicle purchase incentive program.
- Subsidized fitness membership.
- Co-pay tuition reimbursement.
How We Work
At Geotab, we have adopted a flexible hybrid working model that supports both in-person and virtual work. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms, and gatherings.
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We encourage applications from all qualified individuals and are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired.
