Customer Experience Program Manager
hace 1 mes
The Customer Experience Program Manager will play a crucial role in developing, organizing, and coordinating interconnected projects within the Customer Experience Strategy & Operations (CXSO) team at Personio.
This position will be responsible for owning a program of work selected from a pipeline of priorities within the CX organization, with the overall goal of improving the customer experience while using the product and interacting with Personio from the post-sales perspective.
Key Responsibilities- Program Development: Develop a situation analysis to provide a common and foundational understanding of the problem(s) to solve, and create an operating plan for the program of assignment.
- Project Management: Craft project plans, develop deadlines, budgets, and workstreams, apply change, risk, and resource management, and design process flows and components needed for program/project execution.
- Stakeholder Management: Manage centralized communication with all operational and strategic stakeholders, and coordinate internal and external teams and departments to execute projects within each program.
- Data Analysis: Develop the right metrics to understand the impact and success of the projects within ownership, and develop regular data analysis and reporting to track progress against KPIs.
- Communication: Share findings and analyses with CX leadership and relevant cross-functional stakeholders, and establish oneself as a data-driven customer advocate.
- Education: A degree with a focus on Business Information, Business Administration, Program Management, Informatics, or a corresponding field, ideally with a technical focus or data focus.
- Experience: At least 5 years of relevant data analysis and/or program management experience, ideally in the B2B/SaaS service environment.
- Skills: A team player with assertive, resilient, and motivated qualities, high-quality standards for work, and strong communication skills in English.
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported.
We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development, regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
We offer a competitive reward package, including salary, benefits, and pre-IPO equity, as well as opportunities for growth and development, such as Impact Days, family leave, child support, mental health support, and sabbatical opportunities.
We are a remote-friendly company with a flexible working framework, and we invest in our employees' development with an annual personal development budget.
We believe in hiring driven people who want to make an impact, and we are committed to building a high-impact working environment with flat hierarchies and short decision-making processes.
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