Customer Experience Program Manager

hace 3 días

Madrid, Madrid, España Personio A tiempo completo
About the Role

We are seeking a highly skilled Program Manager to join our Customer Experience Strategy & Operations (CXSO) team at Personio. As a Program Manager, you will be responsible for developing, organizing, and coordinating interconnected projects within our organization to improve the customer experience.

Key Responsibilities
  • Develop and manage programs of work selected from a pipeline of priorities within the CX organization.
  • Craft a situation analysis to provide a common and foundational understanding of the problem(s) to solve.
  • Develop an operating plan for your program of assignment, create and manage program KPIs, and project-manage all ongoing program activities.
  • Coordinate internal and external teams and departments to execute projects within each program.
  • Work cross-functionally to implement, measure, and refine elements of your program.
  • Develop the right metrics to understand the impact and success of the projects within your ownership.
  • Develop regular data analysis and reporting to track progress against KPIs.
  • Share your findings and analyses with CX leadership and relevant cross-functional stakeholders.
Requirements
  • A degree with a focus on Business Information, Business Administration, Program Management, Informatics, or a corresponding field, ideally with a technical focus or data focus.
  • At least 5 years of relevant data analysis and/or program management experience, ideally in the B2B/SaaS service environment.
  • A team player with assertive, resilient, and motivated qualities.
  • High-quality standards for work and effective communication skills in English.
About Personio

Personio is an equal opportunities employer committed to building an inclusive culture where everyone feels welcomed and supported. We value diversity and understand that our unique culture makes us stronger. We are proud to have an inclusive workplace environment that fosters development, regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

We offer a competitive reward package, including salary, benefits, and pre-IPO equity. Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years. Make an impact on the environment and society with 2 fully paid Impact Days. Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares. Find your best way to work with our office-led, remote-friendly PersonioFlex framework. Invest in your development with an annual personal development budget. Connect with your fellow Personios at regular company and team events. Engage in a high-impact working environment with flat hierarchies and short decision-making processes.

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