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Technical Customer Service Specialist with Spanish Expertise
hace 2 meses
TDCX is a leading provider of customer experience solutions, offering attractive remuneration, great perks, and performance incentives. Our comprehensive medical, insurance, or social security coverage, world-class workspaces, and engaging activities and recognition programs make us a great place to work.
Job SummaryWe are seeking a highly skilled Technical Customer Service Specialist with Spanish expertise to join our team. As a Technical Customer Service Specialist, you will be responsible for responding to and addressing customer problems in a timely manner, utilizing our support system. You will support customers in a high-quality, engaging, and empathetic 1:1 discussion, troubleshoot technical issues if required, and utilize proprietary and external tools and resources to identify and resolve customer inquiries.
Key Responsibilities- Respond to and address customer problems in a timely manner utilizing our support system.
- Support customers in a high-quality, engaging, and empathetic 1:1 discussion.
- Troubleshoot technical issues if required.
- Utilize proprietary and external tools and resources to identify and resolve customer inquiries.
- Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
- Understand the technical back end and operations of our project.
- Improve and expand technical knowledge and familiarity with technical issues to better assist customers.
- Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferably with 2 years of working experience in the related field; however, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
- Proficient with day-to-day usage of computers and mobile phones (e.g., familiar with email, basic internet/hardware troubleshooting, mobile app installation and payments, etc.).
- Excellent verbal and written communication skills in English and Spanish.
We offer a positive culture for you to #BeMore at work, easy to locate area with direct access to public transport, flexible working arrangements, and the opportunity to be coached and mentored by experts in your field. Join a global company, winner of hundreds of industry awards, and take your career to the next level.
